Maintenance and field service system
A ticket comes in, gets assigned, executed and invoiced, with nothing lost between the phone call and the invoice.
What is costing you today?
What the system does for you
A ticket per request
A number, date, customer, device and fault description, with a saved reply thread instead of scattered chats.
Assignment and technician tracking
A ticket assigned to a technician with start and end times, so productivity is measured in numbers.
Parts on the ticket
The part is issued to the ticket from stock, so it lands on the invoice and leaves the balance.
Periodic service contracts
A contract with a visit count and term, generating a visit schedule that reminds ahead of time.
Device history
Everything that happened to this device by serial: faults, parts, visits and warranty.
Invoice from the ticket
Labour, parts and travel become a tax invoice, with the ticket profit visible.
The modules this industry runs on
Frequently asked questions
Does the technician get a mobile app?
The system runs in the mobile browser with touch ready screens, so the technician sees and updates tickets on site.
Can customers submit tickets themselves?
Yes: the customer has a page to raise a ticket and follow its replies, reaching the team immediately.
Does it measure response time?
Yes: open, assign and close times are stamped, so response and completion reports come out without manual work.
Request a demo for your business
Tell us about your business and its size, and our team will reply to your e-mail and mobile.